Frequent Asked Questions

A: At Officially Squishy, we’re excited to get your favorite squishies to you as quickly and smoothly as possible! Once you place your order, our team carefully packages your items and ships them out within 1-3 business days. You will receive a confirmation email containing your tracking number so you can follow your package every step of the way. Standard shipping times typically range from 5 to 10 business days depending on your location. If you have any questions about your shipment or need assistance with tracking, our friendly customer support team is always here to help. Shopping with Officially Squishy means you’re never left guessing—just sit back, relax, and wait for your squishy treasure to arrive!

A: At Officially Squishy, customer satisfaction is our priority. If you are not completely happy with your purchase, you may return or exchange most items within 30 days of receipt, provided they are in original condition and packaging. To initiate a return or exchange, please contact our customer service team with your order details. Refunds will be processed within 7-10 business days after we receive and inspect the returned items, and will be issued to the original payment method. Please note that shipping fees are non-refundable, and return shipping costs are the responsibility of the customer unless the product is defective or an error occurred on our part. We strive to make the returns process straightforward and hassle-free to ensure your experience with Officially Squishy is positive from start to finish.

A: At Officially Squishy, we're all about making your shopping experience as fun and flexible as possible! Our gift cards are perfect for treating yourself or surprising someone special with the squishiest goodies. Simply type in your gift card code at checkout. Please be advised: each gift card is valid for 5 years from the date of purchase, giving you plenty of time to decide on your favorite squishies. But here’s something to keep in mind—if your gift card isn’t used for 12 consecutive months, a small maintenance fee of $2 per month will start to apply until the balance is fully used or the card expires. This helps us keep things running smoothly while you take your time choosing those irresistible, stress-melting favorites. So, dive in, enjoy the magic of Officially Squishy, and remember to use your gift card regularly to make the most of your gift!

A: To use a promo code at Officially Squishy, simply add the desired items to your shopping cart and proceed to checkout. On the checkout page, you will find a designated field labeled "Promo Code" where you can enter your code. After entering the code, click "Apply" to see the discount reflected in your order total before completing your purchase. Please note that promo codes are subject to specific terms and conditions, such as expiration dates, minimum purchase requirements, and product eligibility. Promo codes are intended for individual use only and should not be shared publicly or with multiple parties unless explicitly stated. Sharing codes outside official promotions can result in code deactivation or order cancellation. Always check the details provided with each promo code for full usage guidelines to ensure a smooth and successful checkout experience.